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Chapter 13

SMS Automation & Follow-ups for Landscaping Businesses

SMS Automation for Landscapers
Helping Tradies

Boost Landscaping Bookings and Cut Cancellations with SMS

Text messaging (SMS) isn’t just a convenient way to communicate—it’s one of the most effective tools for landscaping businesses to secure bookings, reduce cancellations, and improve customer satisfaction. But many landscapers underuse SMS or find automation confusing, leaving them reliant on inefficient manual communication.


Here’s a straightforward approach to using SMS clearly and effectively in your landscaping business, saving you time and boosting your client relationships.

Why SMS Works Clearly for Landscapers

Text messages are fast, direct, and have a significantly higher open rate (typically over 95%) compared to emails or calls, making them ideal for landscapers needing quick responses:

Fast Communication

Immediate SMS reminders clearly reduce no-shows and confusion, keeping your schedule efficient and organised.

Convenience for Clients

Clients prefer short, clear texts for appointment confirmations, job updates, and payment reminders—significantly improving your overall service experience.

Common Mistake: Relying solely on emails or phone calls, resulting in missed appointments, payment delays, and frustrated clients.

Automating Reminders, Bookings & Quotes

SMS automation doesn’t have to be complex. Here’s how landscaping businesses can simplify:

Appointment Reminders

Automate SMS messages reminding clients of upcoming landscaping appointments, clearly reducing no-shows and wasted visits.

Quotes & Booking Confirmations

Automatically send SMS confirmations after booking quotes or jobs, reassuring clients and reducing cancellations or misunderstandings.

Follow-up & Feedback Requests

Send automatic texts after project completion, clearly asking clients for reviews or feedback, boosting your reputation and referrals.
Common Mistake: Trying to handle all client communications manually, leading to forgotten messages, confusion, and administrative overload.

Clear Examples of Effective SMS Messaging

Keep your texts clear, short, and professional:

Appointment Reminders

“Hi [Name], your landscaping appointment is confirmed for [Date & Time]. Need to reschedule? Just reply here.”

Quote Follow-ups

“Hi [Name], just checking if you received your landscaping quote? Let me know if you have any questions or if you’d like to book.”

Payment Reminders

“Hi [Name], friendly reminder that your landscaping invoice (#12345) is due today. Pay easily via the link provided—thanks!”
Common Mistake: Using overly long or unclear SMS messages that confuse or frustrate clients.

Avoiding Common SMS Automation Pitfalls

Clear communication is crucial in automated SMS:

Frequency & Timing

Clearly avoid sending too many texts. Stick to essential communications—appointment reminders, confirmations, and important updates.

Personalise Clearly

Always use clients’ names and job specifics to clearly personalise automated texts, enhancing their effectiveness.

Allow Replies Clearly

Enable clients to reply directly to your automated SMS to easily confirm appointments or clarify details.

Common Mistake: Bombarding clients with too many texts, annoying them and reducing engagement.

Quick Tip for Immediate Impact

Use SMS Templates Clearly:
Save time by creating standardised SMS templates for common situations (quotes, reminders, follow-ups). Clearly structured templates simplify communication and ensure consistency.

For Growth Ambitious Tradies

Ready to Simplify Your Client Communication with SMS?

Start automating your landscaping business’s bookings, reminders, and follow-ups today. Contact us now and enjoy smoother client interactions and fewer cancellations!