Privacy Policy
Operated by TradieMate Marketing
Jurisdiction: Queensland, Australia
TradieMate Marketing (“we”, “our”, or “us”) respects your privacy and is committed to managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, and manage information through your use of our website (tradiemate.au) and during your interactions with us. By using our site or engaging our services, you consent to the handling of your information as outlined below.
What We Collect
We may collect both personal and non-personal information:
Information you provide:
- Name, email address, business name, and contact details submitted through forms, proposals, or communication with our team
- Any other information you choose to provide during onboarding, support, or consultation
Information we collect automatically:
- IP address, browser type, device identifiers, pages visited, and usage behaviour via cookies or third-party tools
- Session duration, page navigation, or form interactions to help us improve user experience
How We Use Your Information
We collect and use your information to:
- Respond to enquiries and provide requested services
- Manage onboarding, project delivery, and client support
- Send updates, insights, or marketing emails (you can opt out at any time)
- Improve our website, messaging, and service offerings
- Maintain accurate records and comply with legal obligations
We may also use anonymised, aggregated data to analyse trends, improve internal processes, or evaluate service performance.
Cookies & Analytics
We use cookies and analytics tools (e.g. Google Analytics) to:
- Understand how visitors interact with our website
- Improve performance and personalise your experience
- Track general usage patterns and conversion metrics
You can manage or disable cookies in your browser settings. Some features may be limited if cookies are disabled.
Disclosure of Personal Information
We may disclose personal information to:
- Internal staff, contractors, or service partners assisting in delivery
- Platforms or software providers we use to manage our business operations (e.g. CRM, form systems, analytics)
- Legal or regulatory authorities when required
- External parties in the event of a restructure, merger, or sale
We do not sell personal information. We may, however, reference public-facing brand elements as part of our promotional efforts (see below).
Showcasing Client Work
By engaging TradieMate Marketing, you grant us permission to publicly reference and showcase the work completed for you as part of our portfolio, promotional materials, and business development activities. This may include:
- Displaying your logo, website, or visual assets
- Describing services we delivered (e.g. website, branding, advertising)
- Publishing case studies or visual results
- Featuring your project on our website, social media, or in proposals
We will not publish confidential or sensitive data and will respect reasonable boundaries. If you’d prefer not to be featured, please notify us in writing before work is delivered or published.
Attribution & Intellectual Property
We reserve the right to include a discreet attribution (e.g. “Powered by TradieMate” or similar wording with a hyperlink) in the footer of any website or platform we create. This does not affect your ownership of the site’s content, brand assets, or licensed materials.
TradieMate Marketing retains intellectual property rights to proprietary templates, themes, frameworks, or systems unless otherwise agreed. Refer to our Ownership & Access Policy for more details.
Data Security
Changes to This Policy
Contact Us
For questions about this Privacy Policy or how your data is managed, contact:
TradieMate Marketing
Email: [email protected]
Jurisdiction: Queensland, Australia